Junior Technical Customer Experience Manager (all genders)

Permanent employee, Full-time · Berlin

Your mission

As a Junior Technical Customer Experience Manager, you will help our customers successfully integrate and operate our API‑based software solutions. You will be their first technical point of contact during onboarding and throughout the customer lifecycle, ensuring our products run smoothly within their systems.
This role is ideal for early‑career talent with strong technical curiosity and the desire to grow in a modern SaaS environment.

Technical Customer Support & Integration Assistance

Support customers during technical onboarding and API-based integration processes.
Read, understand, and apply API documentation.
Work with data structures such as XML and JSON to analyze requests and responses.
Reproduce, pre‑qualify, and document technical issues reported by customers.
Collaborate closely with internal Tech and Product teams to resolve customer questions and ensure smooth go‑lives.

Documentation & Knowledge Enablement

Create and maintain technical guides, documentation, and learning resources.
Clearly communicate technical concepts to technical and non‑technical stakeholders.

Monitoring & Proactive Support

Use dashboards and monitoring tools to track integration health and customer usage patterns.
Identify potential issues early and provide technical recommendations.

Your profile

Must-Haves

Fluent German and strong English skills.
Basic understanding of APIs and system communication.
Initial exposure to XML/JSON and willingness to learn more.
Structured, reliable, and solution‑oriented working style.

Nice-to-Haves

First experience in technical support or a junior technical role.
Experience with Excel or CRM tools (e.g., HubSpot).
Familiarity with SaaS or cloud products.
Interest in working with data, dashboards, or AI‑supported insights.

Why us?

Complete trust in your abilities and plenty of space for creative and self-directed work.
A permanent contract in a stable, dynamic, and future-oriented company, as well as flexible working hours and a hybrid office/remote work model.
Up to 4 weeks of "Work from Anywhere" per year.
Benefits like a BVG Germany Ticket, an Urban Sports Club membership and meal subsidies
Tourism perks like the DRV Card and other discounts.

Inclusivity at GIATA

At GIATA, we are committed to creating an inclusive environment where all employees feel valued, respected, and supported. We strive to build a workforce that reflects the diversity of our communities. We are an equal opportunity employer and welcome applications regardless of race, ethnicity, religion, gender, origin, disability, marital status, citizenship, or gender identity. If you have a disability or specific needs that require accommodation, please let us know.

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About us

Who We Are

Since 1996, we have been helping our clients grow their businesses and increase their revenues. While our methods are complex, our goal is simple: to boost the sales of their products. As a leading provider of hotel data for the tourism industry, our 83 employees continuously set new standards in processing and distributing travel offers and hotel content.

What Makes Us Unique?

★ We are the global market leader in hotel data, serving over 21,000 customers in more than 70 countries.

★ We are passionate about travel and leisure services, connecting the world with our innovative software solutions and processing systems.

★ Despite our 25-year history, we are driven by ambition, constantly evolving, and bringing new products to market.

Daran solltest Du Freude haben

Empower our customers to succeed with our cutting-edge data and software solutions in the travel industry. You’ll be a trusted point of contact helping them extract value from our tools, many of which are embedded in customer systems and increasingly powered by automation and AI.

Consult & Technical Support:
Support customers during onboarding, technical certifications, integrations, and ongoing implementations. Learn to work with APIs, data structures, and system interactions, while creating and maintaining documentation and learning resources that help customers work independently. Collaborate closely with internal technical teams to ensure smooth go-lives.
AI-Enhanced Enablement:
Use analytics and AI-driven insights to understand customer usage patterns, anticipate challenges, and help deliver recommendations that improve adoption and performance.
Collaboration & Advocacy:
Work cross-functionally with Product, Tech, and Sales teams to bring customer feedback and technical requirements into product improvements and measurable success outcomes.
Data-Driven Retention:
Help monitor usage and integration health, identify adoption risks, and support the creation of action plans to drive customer satisfaction, retention, and growth.

Das bringst Du mit

You bring a strong interest in technical topics and customer collaboration, and you’re motivated to deepen your skills and grow with us—regardless of whether you are at the beginning of your career or already bring first professional experience.

Languages: Fluent German (required) and strong English skills to collaborate effectively with international colleagues and customers.
Technical Foundations: Initial understanding of APIs, XML/JSON, and common tools like Excel or CRM systems (HubSpot a plus), and a willingness to continuously expand your technical know‑how.
Analytical Curiosity: Enjoy working with data, dashboards, and AI‑supported insights to spot patterns, challenges, and opportunities.
Working Style: Proactive, structured, and customer‑focused, with the ability to pick up technical concepts quickly and communicate them clearly to diverse stakeholders.

Das erwartet Dich

Complete trust in your abilities and plenty of space for creative and self-directed work.
A permanent contract in a stable, dynamic, and future-oriented company, as well as flexible working hours and a hybrid office/remote work model.
Up to 4 weeks of "Work from Anywhere" per year.
Benefits like a BVG Germany Ticket, an Urban Sports Club membership and meal subsidies
Tourism perks like the DRV Card and other discounts.

Inclusivity at GIATA

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Über uns

Wir sind GIATA!

Seit 1996 unterstützen wir unsere Kunden dabei, das Wachstum ihres Unternehmens und ihrer Umsätze zu steigern. Obwohl unsere Methoden komplex sind, ist unser Ziel einfach: den Absatz ihrer Produkte zu steigern. Als führender Anbieter von Hoteldaten für die Tourismusbranche setzen unsere 80 Mitarbeitenden kontinuierlich neue Maßstäbe bei der Verarbeitung und dem Vertrieb von Reiseangeboten und Hotelcontent.

WAS MACHT UNS EINZIGARTIG?

Wir sind als Anbieter von Hoteldaten mit über 21.000 Kunden in über 70 Ländern internationaler Marktführer.
Wir lieben Services rund um Reisen und Erholung und verknüpfen die ganze Welt mit unseren innovativen Softwarelösungen und Verarbeitungssystemen.
Trotz 25-jähriger Unternehmensgeschichte sind wir mit vollem Ehrgeiz dabei, uns ständig weiterzuentwickeln und mit neuen Produkten an den Markt zu gehen.

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Your application!

We appreciate your interest in GIATA. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at career@giata.com.